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WELCOME TO THE ASIAN COUTURE WEBSITE TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE PLACING YOUR ORDER. BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW
Due to the current events out of our control we appreciate your understanding and commitment to us.
The following actions are being implemented in our company from Monday 16th March until further notice:
- Our phone lines will be temporarily be unavailable. This is due to skeletal staff available working in the warehouse.
Refunds cancellations etc will be delayed till end of May. Account & admin staff are working from home they unable to login check senstive information to do with payment.
- Email and WhatsApp inquiries will still be available.
Please allow a further 48 hours for a response.
- Unfortunately Next day delivery will no longer be available until further notice.
Delivery will now take between 4-6 weeks. Please account for this lead time when ordering.
Stitching service is no longer available till further notice.
Please note shipments may take longer. Due to government guidelines for essential items being prioritise for delivery first, with the courier.
For any customer service enquirers regarding Returns and Refunds ( Please scroll down below in read our T&C UNDER CANCELLATION, RETURNS, REFUNDS Subheading. All information is listed there)
PLEASE NOTE THEY IS NO CALL BACK AVAILABLE FOR REFUND AND RETURN ENQUIRES. FROM THE 15TH OF MAY 2020 ALL CANCELLATION WILL OCCUR A 5% FEE, THIS WILL BE DEDUCTED FROM YOUR REFUND.
FOR ANY OTHER QUERIES ON ORDERS PRODUCTS OR NEW INQUIRES
please email us or whatsupp our team
firstname.lastname@example.org or email@example.com
Whatsupp only - 07753217536
CALL BACK IS AVAILABLE FOR NEW ORDERS INQUIRES
SUPPORT US TO SUPPORT OTHERS CHARITY FOR THE MOST NEEDY
1. Our display of products on our website is an invitation and not an offer to sell those products to you.
2. An offer is made when you place the order for your products. However, we will not have made a contract with you until we accept your offer (see point 5 below).
3. We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products. PLEASE NOTE IF YOU PAYING BY BANK TRANSFER PLEASE BE SURE ITS THE CORRECT SUIT YOU HAVE ORDERED BEFORE YOU MAKE THE PAYMENT. IF YOU DECIDE TO CANCELLED AFTERWARDS THE ORDER EVEN AFTER A DAY OR EVEN ON THE DAY. REFUND ON BANK TRANSFER WILL TAKE LONGER TO BE REFUNDED BACK TO YOUR ACCOUNT ( ESTIMATE BETWEEN 7-10 WORKING DAYS)
4. If you enter a correct email address we will send you an order acknowledgement email and order update email(s). These are not order confirmation or order acceptance from us.
5. Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 3 above) or we have sent acknowledging emails (see 4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been dispatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect products dispatched will be returned for full refund.
6. The contract will be formed at the place of dispatch of the products.
7. All orders that you place on this website will be subject to acceptance in accordance with clause 5 above of these terms and conditions.
8. We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record.
9. Please note that next day delivery is only available for all Asian and Indian Designer Clothes Crystal Jewellery and fashion accessories.
10. . Please note all promotional items AND DISCOUNTED ITEMS are non-refundable. This includes all BOGOF, OVER THE PHONE, Facebook promotion, or discounted items. We will not accept returns for these items. These are discounted as sale stock unless it’s otherwise stated it can be returned.
11. Only one promotional method is accepted per item. You cannot have two discounts or promotion together except the free delivery and one promotion or discount.
12. These includes facebook asiancoutureuk promotions, over the phone discount, website or newsletter discount unless otherwise stated.
13. PLEASE NOTE: MAJORITY OF OUR SUITS ARE SEMI STITCHED. IF YOU ADD IT TO BASKET EVEN THOUGHT YOU PUT A SIZE ON IT. YOU WILL STILL GET A SEMI STITCHED SUIT
( ONE SIZE ONLY WHICH CAN BE MODIFIED XS-XXL) SEMI STITCHED SUITS ARE ONE SIZE SUIT WHICH YOU OR YOUR TAILOR CAN MODIFY CUT THE SIDES AND LENGTH TO FIT YOUR SIZE.
PLEASE NOTE SEMI STITCHED SUITS ONLY COME IN ONE SIZE ONLY.The dress comes semi stitched but the trouser material is unstitched. Many lenghas also come semi stitched
THE SIZING OPTION IS ONLY THERE TO HELP CUSTOMER TO SELECT SIZE FOR US TO TAILOR THEIR OUTFIT WHEN THEY SELECT STITCHING OPTION WITH THEY OUTFIIT.
OR IF THEY ARE PURCHASING A READYMADE SUIT THEY SELECT THE SIZE THEY WANT.
1. Payment may be made by any single one of the methods indicated on our website; we are unable to process orders with more than one method of payment. We accept all major credit cards. We do not accept cheques.
2. For security purposes your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel and refund any order that does not match this criteria.
3. A delivery charge will be applied at checkout, please view our delivery charges.
4. Due to fraud charges that have occured recently from customers we have removed a separate shipping address. Customers will have to email in to provide the separate shipping address stating they give authorasion that the item can be shipped to an alternative address. We will also need the names of the people who will be accepting the parcel on they behalf. If its an Office or work place you will need to take the name of the person who is charge of signing for the parcel.
1. We deliver to any UK address as well as providing International Delivery. Please see our Delivery section for the country list and prices.
2. Orders require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.
3. A delivery charge is applicable of £3.99 takes 5 -7 working days and £6.99 is next working day delivery. Our delivery in UK Mainland.
Please note some next day deliveries may take upto two working days. If you wish to cancel if you have not receive it next day please email us within the 24 hours to notify us.
Our free delivery service option on website over £85. Takes normally 3-5 working days. It will sometimes take longer during our busy periods and holiday period. Please ask for more information. Please use the next day delivery option if you would like the item sooner.
For most of our deliveries we use DPD LOCAL courier service. On the day of delivery the courier will contact you via email and mobile text message giving you an hour slot window
which there normally delivery within. So this way you don't need to wait all day.
Please provide your mobile number and email address at the time of purchase so we can pass that on to our courier.
Please see our delivery section for Europe, and all other countries for full costs.
4. All delivery deadlines will depend on address details supplied and stocks being present at time of despatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as an email address.
5. We will try to deliver all orders received, however if a customer is not at home a card will be left and the parcel will be delivered to a Neighbour, Post Office or returned back to the depot.
It is the customer’s responsibility to collect it or arrange re-delivery.
6. If a parcel is returned as undelivered we will minus our postage fees this also includes for refused delivery. We will only offer a refund for the items only.
If you still require the parcel to be resent a further postage charge is applicable.
7. We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems, or any taxes for international deliveries that may occur. This is upon the customer duty to pay any taxes if its occurs.
8. We are not liable to pay refund for late delivery if the consignment does not have a complete and accurate address, postcode and telephone number for the customer.
9. We are not liable to pay refund for late delivery due to delays with the payment of duties and taxes or parcels being seized by authorities. Or for delays caused by acts or omissions of customers details or other regulatory agencies.
CANCELLATION, RETURNS, REFUNDS
1. If, for any reason, you wish to do so you have the right to cancel any order you have placed. (Other than in respect of products made to your specification.)
2. You can email us on firstname.lastname@example.org or write to us at Customer Service at email@example.com to cancel your order. Please note we unable to process request cancel request on the phone.
Any orders which are not received in line with the above, the cost of return of 40% admin and restocking fee will be debited from any refund due.
11. We will also deduct our postage fees that occurred WHICH IS NORMALLY £6.99 or 10 pounds for parcels over 3 suits when we posted the item out to you. PLEASE NOTE even IF YOU RETURN THE ITEM AND YOU PAID OUR DISCOUNTED RATE OF POSTAGE £4
WE WILL MINUS THE FULL POSTAGE AMOUNT THAT HAS BEEN OCCURRED TO US WHICH IS £6.99. THE DISCOUNTED POSTAGE ONLY APPLIES TO CUSTOMERS WHO KEEP THERE GOODS.This also applies on orders over £85 where free delivery was offered.
Please fill in a return form at the bottom of the website within 24 hours of when you received your item that you wish you want to return your item and we will reply within 48-72 working hours via email with the procedure how to return the goods (see exceptions). Please check you spam mail. We will not take responsibilty if you have not returned in the timeframe given after we replied back to you via email. Please note the 21 days start from the time you recieved an email back from our return dept acknowledging the return request. The item should then be returned back to us by 21 days. We will allow up to total 25 days grace from the time you recieved the products and sumbitted the form to return the item back. After this period has elapsed and we still have not received your item you will not get any refund on returned suits.
REFUND WILL NOW TAKE 30 DAYS APPROX TO BE COMPLETED!! AFTER We RECIEVE THE PRODUCTS BACK IN OUR WAREHOUSE. DUE TO OUR NEW SYSTEM
PLEASE NOTE ON ALL RETURNS 10% WILL BE NOW CHARGE ( FOR ADMIN AND REPACKING PURPOSE) ON TOP OF THE £7 DELIVERY FEE ON ALL REFUNDS .
THIS IS APPLIED FROM ANY ORDERS PLACED FROM 1st OCTOBER 2018
PLEASE NOTE ALL REFUNDS WILL NOW TAKE APPROX 30 DAYS TO BE COMPLETED AFTER THE NEXT WORKING DAY
WE RECIEVED THE PARCEL IN OUR WAREHOUSE
PLEASE NOTE ON ALL RETURNS 10% WILL BE NOW CHARGE ( FOR ADMIN AND REPACKING PURPOSE)
ON TOP OF THE £7 DELIVERY FEE ON ALL REFUNDS
THIS IS APPLIED FROM ANY ORDERS PLACED FROM 1st OCTOBER 2018
FOR ALL INFORMATION ON TAILORED STITCHED SUITS PLEASE SCROLL TO THE BOTTOM OF PAGE.
1. Refunds are processed within 30 working days of receipt of any returns. A refund can only be issued via the original payment method. In busy periods during May -Sep. This may take longer to processed.
2. If an item is out of stock or you cancel your order before despatch a refund is issued within 7 days. If there is an issue where a refund has not been received please email us at firstname.lastname@example.org
3. Any courier claims can take up to six weeks to refund on return of all relevant paperwork.
4. During peak periods such as Sales or Festive periods processing returns and refunds may be slightly delayed.
5. Promotional/discounted items, Any tailored/stitched suits or preorder items are not eligible for a refund please do not return them.
If it is return 90% of cost will be deducted from payment. Even if the order is place in weekend we will not offer a cancellation for preorder items has orders go directly to supplier
and we get charged so we will charge the customer as well.
6. Please note if you paid by bank transfer . Please email us your bank details back in order for you to get a refund back to your account.We do not have customers bank details on system.
We will be unable to contact customers to chase this information up. Its is your duty to provide this information to us.Please email us at email@example.com quoting your order ID when you have returned the item back to us.General
1. The reproduction of colours is as accurate as the photographic and production process will reasonably allow.
Disclaimer - We cannot issue all times that is exactly as photo image picture. If you have any question please email us firstname.lastname@example.org for more information.
2. All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.
3. We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence.
4. These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
5. We may amend these terms from time to time at our discretion without notice to you. Any amendments will be posted on this website and will supersede any terms and conditions previously published by us.
6. No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.
7. You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
8. We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
9. Neither the Content the Trade Marks nor any other portion of the Website may be used reproduced duplicated copied sold resold accessed modified or otherwise exploited in full or in part for any purpose without our prior written consent.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS
Occasionally an item of stock may not be available. Under these circumstances we do not wish to delay your order and may do any of the following.
1. We will try to contact you in the event you are is not reachable a refund may be given of the item and your order despatched.
2. If the customer supplies incorrect telephone numbers or incorrect address details and we cannot verify them the order may not be sent out until we are able to contact customer.
3. Your card details must match the delivery address. If there is a discrepancy then we will need to verify the card and address match before dispatching your parcel. This may delay the dispatch of your order. We cannot be held liable for timed and next day deliveries in these cases.
4. In the event that more than one item is missing we may cancel the order and issue a refund in full.
1. In the event that the parcel has been damaged or tampered with on delivery, do not sign for parcel and return it back to courier.
2. If you accept parcel then sign ‘damaged’ on receipt and obtain couriers signature. Open goods in front of courier and notify him of any damage/missing items. A refund for this will depend on the time taken by the courier to resolve the claim.
3. Keep ALL packaging as this will be required for any claims against couriers for damaged/missing items.
4. Refunds will not be given for products with damages caused by a customer's misuse or neglect.
1. A claim must be placed within 24 hours within of receipt of your order via, emailing us at email@example.com
2. All packaging must be kept in order to process your claim.
3. Should you accept a damaged package you will be subject to any Royal Mail investigations before we can finalize any claims.
TAILORED STITCHED SUITS
Please select the sizes you would like for made to measure. We have a size chart you can select in the listing
Please add your measurements in the comment section at the checkout or email the sizes of length to us
Stitching takes up 5-12 working days to be tailored to any size maybe longer in busy period.If you would like it sooner please leave a comment or email us
us we will try to accommodate that. We also provide an express stitching option that it can be customise within two days please
contact us for the extra charge.
PLEASE NOTE OCCASIONALLY WITH SOME SUITS CANNOT BE ADJUSTED due to embroidary on it. When customers makes certains request
for length, adding a zip etc, sizing, our tailors will use their expert knowledge to fulfill this to their best of abilty and may change or adjust it to make it more wearable.
PLEASE NOTE We may or not contact customer sometimes due to this changes during busy periods and this may delay the stitching.
PLease be aware of this before purchasing tailored suits
Please note all Tailored/Stitched suits to any size are non refundable
Please also note that we do not take responsibility on any stitching errors that occurs this is only an additional service we provide customers and
will not take any responsibility for it. Please make sure you provide your correct size along with all additional extra needs you have.
PLEASE BE AWARE THAT IF YOU REQUEST A SEMI STITCHED SUIT TO BE TAILORED. THEY IS NO RETURN FOR IT. WE CANNOT GURANTEE THAT THE MATERIAL DESIGN OF SUIT ITS EXACTLY TO THE PICTURE OF MODEL ON WEBSITE IT WILL BE AS CLOSE AS POSSIBLE . PLEASE SEE THE DISCLAIMER ON PRODUCT FOR MORE INFORMATION ON THE PRODUCT.PLEASE NOTE EVERYONE PRECEPTION AND EXPECTATION IS DIFFRENT. IF YOU UNSURE OF THE SUIT THEN PLEASE ORDER IT SEMI STITCHED.
Please email your requirements to us or leave it in the comment section at the checkout. This INCLUDES FOR EXAMPLE may be lining in the sleeves extra length for heels, TIGHT SLEEVES or extra seam inside, zip on the suit or overlocking or buttons as this needs to added extra and sometimes thre products does not come with the extras.
AN EXTRA CHARGE MAY OCCUR . Please provide in details has possible this will avoid any confusion or any problems arising later.
WE offer one free alteration service if you recieve your suit and it may not fit properly due to any size error can adjust it for you free. Please email us at firstname.lastname@example.org
within 3 working days . PLease note the to return the suit is on you.
You have 7 days thereafter to send the suit back to us. After 7 days we will not accept the suit back for alteration.
PLEASE NOTE All suits purchased tailored will now be photographed and size before despatching to the cutomer to avoid any problems occuring later.
Due to fraud charges that have occured recently from customers. Customers will have to email in stating they name and order ID and date of purchase to provide the separate shipping address stating they give authorisation that the item can be shipped to an alternative address. The email address is email@example.com. We will also need the names of the people who will be accepting the parcel on they behalf. If its an Office or work place you will need to take the name of the persons who is charge of signing for the parcel.